| Operation time | Services to be around the clock |
| Referral services | Not more than 15 minutes from time of arrival |
| Referral services | Within one hour from time of contact |
| Lab services | One hour turnaround time rom the time of contact at the lab.
This applies to the currently available tests |
| Consultation | Free for all students upon production of a valid identification document |
| A nominal fee of Kshs. 100 for all staff and their dependants per consultation | |
| File opening | Free for all students, staff and their dependants |
| Drugs and other Medical procedures | Free for all students, staff and their dependants |
| Lab services | Free for all available tests |
| Medical report | Free for all students, staff and their dependants |